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Reactivation
Posted: Mon Jan 31, 2011 6:53 pm
by 82charlie
I don't know why I'm being ignored. I have sent two emails to support staff explaining why I need my game reactivated, and so far nothing. First email was sent on 23 January. I have bought all of Norb's games, but I'm not sure that I will be buying another one, as long as he has this one activation rule in place.
Re: Reactivation
Posted: Mon Jan 31, 2011 7:10 pm
by ADukes
I have sent two emails to support staff explaining why I need my game reactivated, and so far nothing. First email was sent on 23 January.
Are you sure you are sending to the correct address?
Re: Reactivation
Posted: Mon Jan 31, 2011 11:01 pm
by 82charlie
I have sent the emails to NorbSoftDev Support - "All Tech Support including Activation Problems" and have even checked the box for email confirmation. I have received confirmation twice in my own email.
Re: Reactivation
Posted: Tue Feb 01, 2011 4:04 am
by hairog
On my my second week and fourth request for some assistance with reactivation. No response of any kind so far.
Re: Reactivation
Posted: Tue Feb 01, 2011 5:17 am
by jri
I just had this problem a week ago. My winxp crashed and I was not able to deactivate. I e-mailed my pass code, and the next day, I was sent an e-mail that it was all reset. I just entered my code and I was back up and running. It was very quick. I am sorry you are having a problem. Try emailing them your code number.
Re: Reactivation
Posted: Tue Feb 01, 2011 6:27 am
by hairog
I've done that all four times now.
PM ed Norb. I guess we'll see if that does any good.
Re: Reactivation
Posted: Tue Feb 01, 2011 6:30 am
by General P R Cleburne
It will B)
Re: Reactivation
Posted: Tue Feb 01, 2011 6:50 am
by norb
OK, I see that the support email is listed there as well. I'm looking into it, but please just email direct until I can figure it out.
Re: Reactivation
Posted: Tue Feb 01, 2011 7:04 am
by hairog
Sent request to the email listed by you. Thanks
Re: Reactivation
Posted: Tue Feb 01, 2011 1:01 pm
by 82charlie
OK Norb. I understand that your support email is having some problems. I'm glad that you have responded here. I have sent you a PM.