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Re: Massive Complaint on Customer Support...
Posted: Thu Nov 19, 2015 8:05 pm
by Gavrilo
Where did you purchase the game? On the Matrix website? If yes then you have all the keys of games you purchased on their website in the member area automatically inserted for your account. It is sufficient to log on their website and enter in the member area. The post you make reference report the email addresses related to keys generated when the game was sold from here, but if you purchased 1 year ago the game was already sold only on Matrix website
I bought the game off of scourgeofwar.com. Here is the proof-of-purchase (check the ss down below).
Re: Massive Complaint on Customer Support...
Posted: Thu Nov 19, 2015 8:26 pm
by mitra76
You purchased from Slitherine which is a company of matrix, from scourge of war .com you're redirected on slitherine website (if you're uk), you must have created a account on their portal in order to purchase, from where you have the reference to your keys or their services linked to your account.
Re: Massive Complaint on Customer Support...
Posted: Thu Nov 19, 2015 8:37 pm
by Gavrilo
You purchased from Slitherine which is a company of matrix, from scourge of war .com you're redirected on slitherine website (if you're uk), you must have created a account on their portal in order to purchase, from where you have the reference to your keys or their services linked to your account.
Okay then, how do I get my CD Key back?
Re: Massive Complaint on Customer Support...
Posted: Thu Nov 19, 2015 8:59 pm
by mitra76
Find with what account\email you registred with the slitherine portal and seach if the serial is stored here under resources. If not you have to contact them on their forum; Matrix procedure is here:
http://www.matrixgames.com/support/faq.asp?id=4 , I suppose SLitherine is the same but better ask them for confirmation
Re: Massive Complaint on Customer Support...
Posted: Fri Dec 04, 2015 2:55 pm
by Braxton Bragg
I had to reinstall twice this year after windows 7 gave up on me, but Matrix and Slitherine emailed me my download codes each time, I find them to be very quick and helpful
Re: Massive Complaint on Customer Support...
Posted: Mon Dec 07, 2015 6:39 pm
by garyknowz
I had a similar experience to that of Braxton. Had to reinstall Gettysburg and add-ons after HDD crash, but Matrix (who has issued the game the past couple years) emailed the codes to me. I believe you have to register with them to download the games in the first place, so I'm sure the information is there. Just file a help ticket with Slitherine/Matrix.