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no trees with Chancellorsville

Posted: Thu Aug 08, 2013 4:44 am
by turnturn
Hi - long time Gettysburg and Antietam player here who recently purchased Chancellorsville. For some reason I don't see any trees in the Chancellorsville game. I am aware of the different settings and have them set to maximum trees. When I play Gettysburg and Antietam trees are present. Any suggestions?

Thanks
RT

Re: no trees with Chancellorsville

Posted: Thu Aug 08, 2013 4:49 am
by Little Powell
See this thread. You are probably running an old version of Chancellorsville.

http://www.norbsoftdev.net/forum/techni ... here#58554

Re: no trees with Chancellorsville

Posted: Fri Aug 09, 2013 5:23 am
by turnturn
I registered the game on matrix and clicked on the download 1.6 version. Unfortunately it seemed to corrupt my Gettysburg file. Nothing works now.

I have purchased all the games at one time or another: Gettysburg, Pipe Creek, Antietam, and Chancellorsville (not brandy station yet). I only have the serial number for Chancellorsville (various work emails now defunct). How can I retrieve earlier serial numbers? Seems like I did not purchase the originals through matrix games but through another site. I am in the bad spot of the entire game not working and would appreciate the assist

Thanks,
Robb

Re: no trees with Chancellorsville

Posted: Fri Aug 09, 2013 5:48 am
by Little Powell
You can retrieve your other codes by contacting matrix support.

http://www.matrixgames.com/support/faq.asp?id=4

As far as the corrupt install, its hard to tell how that happened but sometimes its best to start over. Try a full uninstall, then re-install with the latest matrix version 1.6.

Re: no trees with Chancellorsville

Posted: Fri Aug 09, 2013 6:16 am
by turnturn
I found the original download for Gettysburg through gamers gate (plimus). I emailed Matrix games support as you suggested with a request for the other download links. Thanks for the suggestions. Cool games!