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Hard Drive Failure

Posted: Fri Jun 08, 2012 9:14 am
by Flanyboy
So my computer suffered a Hard Drive failure and I had to get a new one. However, Since Scourge of War Gettysburg was on the old Hard Drive I lost that and can't deactivate it because the HDD is irretrievable.

I got a solid state drive and a new HDD now but can't install my copy of Scourge of War Gettysburg because the system says it's still active on another computer. :(

Is there anything that can be done to help?

Re: Hard Drive Failure

Posted: Fri Jun 08, 2012 9:44 am
by born2see
Send an email to activate@norbsoftware.com. Include the email you got when you purchased the game. They'll take care of you.

B

Re: Hard Drive Failure

Posted: Fri Jun 08, 2012 9:49 am
by RebBugler
email activate@norbsoftware.com

I'm not one of the tech guys, so I just copied this from another thread. Pretty sure you have to include you activation code number, probably where you bought it, and whatever other purchase info you have.

Hope this helps.

Re: Hard Drive Failure

Posted: Sat Jun 09, 2012 8:38 am
by Flanyboy
Ok that was resolved... Anyone know how the map packs work? I thought I had the 24 month package where you can retrieve them for up to 24 months but can't find any emails, even receipts.

Re: Hard Drive Failure

Posted: Sat Jun 09, 2012 9:45 am
by born2see
F,

These are issues you need to take up with the Activation folks. Shoot them an email with your problem and they'll help you.

B

Re: Hard Drive Failure

Posted: Tue Jun 12, 2012 3:16 pm
by Petrus58
I had the same problem myself - complete loss of all data. I just wanted to publically express my thanks for the spped and helpfulness in getting me up and running again. Much appreciated.