I need to reactivate but the server is giving me problems...
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I need to reactivate but the server is giving me problems...
I am really careful with this, and now I have been bitten...
Here is what happened.
1. I deactivated my game. (I recieved the deactivation screen)
2. I uninstalled the game
3. I re-installed the game.
4. I installed the latest patch.
5. I tried to reactivate the game, it told me that it could not contact the server.
6. I tried to reactivate again, same error.
7. I checked the Activate.log file for further information. Log told me an error occured telling me the server was unable to be contected.
8. I deleted the Activate.log, so I could create a new activate.log so I could send it too you.
9. Tried to reactivate the game again, now it tells me "03/15/11 00:31:15 VERPROT:19
03/15/11 00:31:19 CHECKCODE ACTIVATIONS:0
03/15/11 00:31:19 This code is currently active."
Haaaa, on one hand I am told it can't contact the server, and when it finally does contact the server it tells me that I have to deactivate the game, which I did of course, and I received the confirmation of the deactivation or else I would not have un-installed it.
So somewhere it only activated my code on the server, but not on the game...This is interesting actually.
I installed the game (version 1.0), and installed the latest patch hoping that it would clear up my sound issue I was having with the musket sounds.
hehe, oh well, so I'm a wee bit tired in wanting to search for a way to activate this game, so where do I send the email again with all of my purchase info?
later!
Here is what happened.
1. I deactivated my game. (I recieved the deactivation screen)
2. I uninstalled the game
3. I re-installed the game.
4. I installed the latest patch.
5. I tried to reactivate the game, it told me that it could not contact the server.
6. I tried to reactivate again, same error.
7. I checked the Activate.log file for further information. Log told me an error occured telling me the server was unable to be contected.
8. I deleted the Activate.log, so I could create a new activate.log so I could send it too you.
9. Tried to reactivate the game again, now it tells me "03/15/11 00:31:15 VERPROT:19
03/15/11 00:31:19 CHECKCODE ACTIVATIONS:0
03/15/11 00:31:19 This code is currently active."
Haaaa, on one hand I am told it can't contact the server, and when it finally does contact the server it tells me that I have to deactivate the game, which I did of course, and I received the confirmation of the deactivation or else I would not have un-installed it.
So somewhere it only activated my code on the server, but not on the game...This is interesting actually.
I installed the game (version 1.0), and installed the latest patch hoping that it would clear up my sound issue I was having with the musket sounds.
hehe, oh well, so I'm a wee bit tired in wanting to search for a way to activate this game, so where do I send the email again with all of my purchase info?
later!
Re: I need to reactivate but the server is giving me problems...
Hard to tell what went wrong without the deleted log file.
sowsupport at scourgeofwar dot com
sowsupport at scourgeofwar dot com
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Re: I need to reactivate but the server is giving me problems...
I know, I shouldn't have deleted it my fault entirely.Hard to tell what went wrong without the deleted log file.
sowsupport at scourgeofwar dot com
I first tried to activate the game when I did a fresh install of version 1.0 which told me the server could not be contacted. So since it was the original version perhaps the server wouldn't recognize it for some reason or other so I installed the latest patch (1.1116 beta), and tried again. It came up with telling me the server again couldn't be contacted, and it gave me a code to activate via E-Mail which of course I canceled. I tried again to activate it, then it came back with the error 19 saying that the code could not be activated because it required to be de-activated first which then brought me to contacting you good people.
Since this is my stupid fault, take your time I'm a very patient man. Sorry for the bother guys...
Later.
Last edited by Michael Slaunwhite on Tue Mar 15, 2011 3:35 pm, edited 1 time in total.
Re: I need to reactivate but the server is giving me problems...
Mikesla - have you tried Restoring your Computer to last week, this might reset the activation code, or put the registry settings back to post patch.
davinci
davinci
The only true logic is that, there is no true logic!
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Re: I need to reactivate but the server is giving me problems...
I could, but I have installed, and uninstalled many things since my last backup so doing that just would make me grow more grey hair (I don't want to lose my last hair to this...Mikesla - have you tried Restoring your Computer to last week, this might reset the activation code, or put the registry settings back to post patch.
davinci

later.
Re: I need to reactivate but the server is giving me problems...
Just email the info to support and we'll take care of you. We aim to make the activation as easy as possible, so just shoot an email and all will be well.
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Re: I need to reactivate but the server is giving me problems...
I got the e-mail, tried to activate, and I received this really strange error code. It won't let me activate.Just email the info to support and we'll take care of you. We aim to make the activation as easy as possible, so just shoot an email and all will be well.
I'll be emailing you the my activate.log file now.
I have checked my firewall, and SOWgb can access the internet.
I am thinking on installing the previous patch before this beta release to see if it clears up the problem, but I won't do that until I get the okay from you folks first.
later!
Re: I need to reactivate but the server is giving me problems...
I think that you need to try installing to a new location. I think the 19 means that your activation information on disk is messed up. So if you email support, they can make sure your activation is ok. When you get confirmation back from them, install to a completely new location or delete the entire folder and start over.
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Re: I need to reactivate but the server is giving me problems...
The new error code that I received is error code 50. I will uninstall the game once more, delete the directory, and go through my registry. I did however already do this before re-installing so I'll try it again.I think that you need to try installing to a new location. I think the 19 means that your activation information on disk is messed up. So if you email support, they can make sure your activation is ok. When you get confirmation back from them, install to a completely new location or delete the entire folder and start over.
Here is in part what is in my activate.log
03/15/11 09:38:18 CHECKCODE ACTIVATIONS:1
03/15/11 09:38:18 ASCPBATWDO ERROR:50
03/15/11 09:38:19 RESLIB32 ERROR:11 50/251
Thanks.
Re: I need to reactivate but the server is giving me problems...
If you are as patient as you have claimed
Let me send this to the company that does this stuff and we'll find out exactly what is happening. Please email the latest log to the support email. I would like the whole thing to send him. I don't think I've seen this one before and I would really like to know exactly what is going on rather than us just guessing. He usually responds pretty quickly.
