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Computer drive crash

Posted: Sun Jan 30, 2011 9:24 am
by hairog
I've been trying for 4 days to get a hold of anybody that can deactivate and then reactivate my game. No responce from anyone at Norbsoft. Is this usual?

Re: Computer drive crash

Posted: Sun Jan 30, 2011 12:01 pm
by General P R Cleburne
Not in my limited experience with them.When i had the same problem recently they were very prompt in sorting it out for me.Im sure if they are aware of it they will respond as soon as they can. :)
Might be worth contacting again to enquire tho.
Cleburne

Re: Computer drive crash

Posted: Sun Jan 30, 2011 3:17 pm
by ADukes
No responce from anyone at Norbsoft.
Because there's nothing to respond to.

Re: Computer drive crash

Posted: Sun Jan 30, 2011 10:12 pm
by RebBugler
We changed host servers last week, that's probably the prob. Please resubmit Sir, and we apologize for the delay.

Re: Computer drive crash

Posted: Mon Jan 31, 2011 4:28 am
by norb
The sow email should be fine. Are you sure you are sending to the correct address? I agree that 4 days is not practical, our response time is usually the same day. You can PM me and make sure that you have the correct email.

Re: Computer drive crash

Posted: Tue Feb 01, 2011 4:08 am
by hairog
We hi there. Glad to hear from someone.

I just sent my fourth request. Any suggestions. How about contacting my directly.

hkellogg36@gmail.com

I don't know why your email system isn't working but it isn't.

Re: Computer drive crash

Posted: Tue Feb 01, 2011 4:16 am
by hairog
I just sent another request and I see that the site has changed. That must be the problem. I hope it works this time.

Re: Computer drive crash

Posted: Tue Feb 01, 2011 6:48 am
by norb
Our support email is sowsupport at scourgeofwar dot com. I apologize if that is hard to find in the game documentation. The site email is just for general inquiries and is not checked as often. We also just moved hosts, so I'm going to have to see what's wrong with it. But I am sure that our support email is working fine and they will promptly handle your issues.

Re: Computer drive crash

Posted: Tue Feb 01, 2011 7:02 am
by hairog
Sent request to email.

Re: Computer drive crash

Posted: Tue Feb 01, 2011 4:49 pm
by Little Powell
I think both emails are fixed now. We tested them last night.

Sorry for the inconvenience. :)