Runtimer Error and SOW - Problems

[Hancock the Superb]

Tried reinstalling, didn't work.

[norb]

So the game worked fine, then you updated your flash player, then the game crashed. Is that the only thing that you can think of that changed?

Can you run the game without installing any patches? Does the game crash on load or after, meaning do you get the first menu screen? Any messages in your log file?

[ADukes]

Try to run the game in safe mode.

[Hancock the Superb]

Hold on guys.

I've reinstalled it without the patch, and it doesn't work.

Interestingly enough, the error message showed up when I tried to uninstall it. I got a different error message when I played Flight Simulator X. But FSX works just fine still.

I get the message when the game tries to load. It doen't even make it to the main screen.

If someone could explain what safe mode is and how to get it, how to make the .dll exception (programs seem to be all I can do), and how to disable all McAfee products using msconfig (I was able to disable the virus scan program, but that was it.

I always get windows updates and java updates and adobe updates, but only when they come out. I only recall an adobe update in the 24 hours before it stopped working.

Thank you for your support. If I've forgotten anything, I'll post again tomorrow, I'm using my iPhone at the moment.

Would McAfee 2010 be any different? There is a great deal where I can get it for $5.

Will check my log file tomorrow.

Thanks for your help and interest.

[ADukes]

Safe mode: http://www.computerhope.com/issues/chsafe.htm

Exceptions: http://answers.yahoo.com/question/index ... 613AAohN4U
If the DLL is quarantined: http://service.mcafee.com/faqdocument.a ... le%3Den_US

MSConfig: http://netsquirrel.com/msconfig/msconfig_win7.html

[Little Powell]

Yes definitely see if it runs in safe mode. If it does, then something (more than likely virus scanner) is messing with the game files. You could also go with AVG. There is the option to completely exclude directories from the scanner so it leaves the game files alone. If you decide to go that route, let me know and I can walk you through how to do it.

[Hancock the Superb]

The game doesn't load in safe mode. Same situation.

Log file:
Game Launched
08:08:19
08:08:43 PR: (WARNING) Device Caps:
08:08:43 PR: (WARNING) FogTable: 1
08:08:43 PR: (WARNING) FogVertex: 1
08:08:43 PR: (WARNING) AlphaBlend: 1
08:08:43 PR: (WARNING) BilinearFilter: 1
08:08:43 PR: (WARNING) DDRAWHasAGP: 0
08:08:43 PR: (WARNING) WBuffer: 1
08:08:43 PR: (WARNING) MaxTextureWidth: 32768
08:08:43 PR: (WARNING) MaxTextureHeight: 4096
08:08:43 PR: (WARNING) SquareTexture: 0
08:08:43 PR: (WARNING) Pow2Textures: 0
08:08:43 PR: (WARNING) MaxBlendStages: 8
08:08:43 PR: (WARNING) MaxSimultaneous: 8
08:08:43 PR: (WARNING) SeparateTextureMemory: 0
08:08:43 PR: (WARNING) Projected Textures: 1
08:08:43 PR: (WARNING) Hardware TnL: 1
08:08:43 PR: (WARNING) ScissorTest: 1
08:08:43 PR: (WARNING) StencilDepth: 8
08:08:43 PR: (WARNING) Two Sided Stencil: 1
08:08:43 PR: (WARNING) NPatches: 1
08:08:43 PR: (WARNING) Pixel Shader Profile: 7
08:08:43 PR: (WARNING) Vertex Shader Profile: 4
08:08:45 Loading Defined Lists

Does that help?

[Hancock the Superb]

Making exceptions to the whole NorbSoftDev file directory doesn't work.

[Marching Thru Georgia]

Yeah, working in safe mode was probably a long shot. I suggest you try to disable all of Mcafee using msconfig.

Go to Start, Click on Run
Enter msconfig in the box and press OK
Go to the Services tab and uncheck anything having to do with Mcafee.
Do the same in the Startup tab.
Click OK and restart your computer.

Now see if the game will start.

Mcafee is probably the worst choice for AV software that can be made. Norton would be a close second.

[Hancock the Superb]

Disabled everything that happens when the computer started up. Didn't change anything.

I have to believe that it can't be AV connected, because I've disabled it, made exceptions to it, and now stopped it from running, and the game still doesn't work.

I wonder what it is...