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Solved - runetime error

5 years 5 months ago - 5 years 5 months ago #1 by corsin84

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  • Bonjour.
    I purchased, download and installed SOWW yesterday, I could not play a single fois.Lorsque I try to start the games (or other compatible Windows 7), I get this message, "runetime error, program: H / Scourge of war waterloo / sowwl
    this app HAS requested the Runtime to terminate it in unusual way.
    please touch the app's support team for more information. "
    I tried all sorts of drivers for my graphics card that seems to be the origin of the problem (ATI Radeon 7950), my pc configuration, without being of last generation turned all current games with maximum.J'ai contacted MATRIX GAMES support, I expect a response for that t problème.Y has it, like me, players who encounter this problem?
    Last edit: 5 years 5 months ago by con20or.

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    5 years 5 months ago #2 by con20or

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  • Replied by con20or on topic Re: runetime error
    Hello.

    A few questions -

    - Do you have Windows 8?
    - Are you running in Win 7 compatibility mode as administrator?

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    5 years 5 months ago #3 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    Yes I tried the Windows 7 compatibility in administrator mode, it does not change anything.
    Thank you for the answer.

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    5 years 5 months ago #4 by con20or

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  • Replied by con20or on topic Re: runetime error
    I presume you have tried a reinstall?

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    5 years 5 months ago #5 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    My setup: Windows 8.1, intel core i5 - 3570 k, 3.40 GHz - 8 gb mem.- ATI Radeon 7950

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    5 years 5 months ago #6 by con20or

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  • Replied by con20or on topic Re: runetime error

    con20or wrote: I presume you have tried a reinstall?


    ?

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    5 years 5 months ago #7 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    Yes, several times on different hard disks, also in the file or was installed scourge of war Gettysburg and its modules (which are now reinstall) .I also change ATI radeon drivers.

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    5 years 5 months ago #8 by con20or

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  • Replied by con20or on topic Re: runetime error
    One of the tech guy will be along to help ASAP, but we are all different time-zones so it could be this evening.

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    5 years 5 months ago #9 by Little Powell

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  • Replied by Little Powell on topic Re: runetime error
    Can you please post the contents of your sowwl.log file after the crash? It is located in your Documents\Sowwl folder.

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    5 years 5 months ago #10 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    Game Launched
    13:42:41 Version:SOWWL
    1.0005
    13:42:41 load error5 5
    13:42:41 load error3 87
    13:42:42 load error5 5
    13:42:42 load error3 87

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    5 years 5 months ago #11 by Little Powell

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  • Replied by Little Powell on topic Re: runetime error
    If it's crashing that early, it sounds like the installer is corrupt. If you haven't already, I would try redownloading the game as it's possible it was a bad download.
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    5 years 5 months ago #12 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    ok, I'll try again to download the installation file, I'll keep you posted for further

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    5 years 5 months ago #13 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    I again download the game (512 MB as the first download), I uninstalled the game yesterday and installed this one result, always the meme message ...

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    5 years 5 months ago #14 by con20or

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  • Replied by con20or on topic Re: runetime error
    I suppose it couldn't be linked to a corrupt language file for the french install version? Try load it in the english version please corsin.

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    5 years 5 months ago #15 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    Ok, how will you change the language please?

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    5 years 5 months ago #16 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    I downloaded the game from the link you provided me with the purchase, it is always this version that I get, y t he has another link where I can download the English

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    5 years 5 months ago - 5 years 5 months ago #17 by con20or

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  • Replied by con20or on topic Re: runetime error
    I thought you could do it on the matrix load page but it seems I was incorrect. I notice there are 2 run options in your Windows Start menu - try them both.

    Scourge of War Waterloo
    Scourge of War - Waterloo

    One defaults straight to the main menu.
    Last edit: 5 years 5 months ago by con20or.

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    5 years 5 months ago #18 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    I do not understand your answer, it is true that I have tried so many methods to start this game I probably left everywhere files each time, I even tried to install it in "scourge of gettysburg war ", which made it unusable game after uninstalling Waterloo. I'm not all the same the only French to have bought this game, I know that there are fans of this period despite the theme.

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    5 years 5 months ago #19 by Little Powell

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  • Replied by Little Powell on topic Re: runetime error
    One of the start menu options is for the game menu, the other is for the quick start (goes directly into the game, bypassing the menu with the link to the manual etc.)

    This is a very odd problem that no one else is reporting. Are you still getting those same log errors that you posted earlier? If so, I'll have to pass this on to Norb. See if he can make anything of those errors.

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    5 years 5 months ago - 5 years 5 months ago #20 by ADukes

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  • Replied by ADukes on topic Re: runetime error
    Was reported twice for GB, 1 in the forum and IIRC 1 per support mail.


    EDIT: Probably the solution www.matrixgames.com/forums/fb.asp?m=3636901
    Last edit: 5 years 5 months ago by ADukes.
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    5 years 5 months ago - 5 years 5 months ago #21 by mitra76

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  • Replied by mitra76 on topic Re: runetime error
    From the log it seems a loading 5 error like the game cannot load 1 or more .dll, I saw in internet. It can be registry entry corrupted perhaps. Corsin as-tu CCleaner ou un software similaire pour le registry cleaning installée dans le PC? Tu peux essayer a desinstaller le jeux, executer le registry correction fonction et installer le jeux encore

    PS: only if ADukes solutions don't work

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    Last edit: 5 years 5 months ago by mitra76.

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    5 years 5 months ago - 5 years 5 months ago #22 by Fassan
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  • Replied by Fassan on topic Re: runetime error
    I checked the executable disasm.
    "load error5" means the Win32's API CryptAcquireContextA(phProv, "SOWWL", MS_DEF_PROV, ...) failed.
    MS_DEF_PROV stands for the "Microsoft Base Cryptographic Provider v1.0" string.
    The next "5" (ERROR_ACCESS_DENIED) comes from GetLastError().
    Quickly googling I found this .
    It looks like the launcher (I suppose it is using CreateProcess to run the game?) could be the source of the problem. Just an hypothesis.
    Try to reboot the PC and start the core exe (not the launcher) directly from your install folder (what is it and the user login?)...
    I'll look at the next error entries in the log tomorrow if Norb won't do it before.
    Hope it helps.
    Last edit: 5 years 5 months ago by Fassan.

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    5 years 5 months ago #23 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    Sorry, but the manipulation I have done many times, I launched I play with all exe it includes, the desktop shortcut, the game autorun file, the sowwl, all in administrator mode or not I deleted all the old versions of microsoft visual cc and installed the latest.

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    5 years 5 months ago #24 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    CreateProcess ???????

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    5 years 5 months ago #25 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    Merci , pour les réponses, meme si pour moi elles ne sont pas toutes bien comprises

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    5 years 5 months ago - 5 years 5 months ago #26 by Fassan
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  • Replied by Fassan on topic Re: runetime error
    Visual C++ runtimes shouldn't be updated btw.
    They must exactly match the version of the compiler used by the devs.

    CreateProcess more or less equals to a double-click on an exe or shortcut in your Windows shell.
    The launcher calls it to run the actual SOWWL game.
    There seems to exist conflicts however with having the child process calling CryptAcquireContextA in turn (the first line in the log says it failed).
    Doesn't happen to me but under some particular user login/config/privileges circumstances it was reported.
    This might be tricky to overcome in fact...
    I suggest you to uninstall everything, cleanup folders/runtimes, and provide your current OS users/privileges situation somehow to Norb before reinstalling (possibly in the default paths and logged as admin? I don't know).
    Last edit: 5 years 5 months ago by Fassan.

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    5 years 5 months ago #27 by Little Powell

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  • Replied by Little Powell on topic Re: runetime error

    ADukes wrote: Was reported twice for GB, 1 in the forum and IIRC 1 per support mail.


    EDIT: Probably the solution www.matrixgames.com/forums/fb.asp?m=3636901


    Have you tried this yet?

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    5 years 5 months ago #28 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    I understand that we should start the game by using another administrator account? So create another one?

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    5 years 5 months ago #29 by mitra76

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  • Replied by mitra76 on topic Re: runetime error
    Yes the last post tell this

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    5 years 5 months ago #30 by corsin84

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  • Replied by corsin84 on topic Re: runetime error
    Hello,
    I uninstalled the game the usual administrator account, on which all my games and software are installed.
    I create a new account administrateur.J'ai done a reboot of the PC with the new administrator account, reinstalled SOWWL launched the game in Windows 7 compatibility, and there miracle the game became accessible.
    I ask myself the question all the same, is it normal to start a game in this way, if all games had to start on different administrator accounts, it would be really a mess, or I have been a kind of punishment?
    Finally, the game can be used, despite this désagrément.THANK YOU to everyone who responded to my requests.
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